Thursday, December 26, 2019

The Horror Film Of All Time - 1345 Words

Imagine browsing your Netflix or Amazon Prime account looking for a good horror flick before settle on something that vaguely sounds interesting as you plop onto your chair waiting for chills and spine tingling excitement. The opening scenes pops up, a man in a peter pan hat is running through the forest pursued by legions of little evil looking creatures wielding fake plastic spears. Soon, the man collapses out of breath, when suddenly a beautiful woman appears, holding a bowl of green goop. The man wordlessly eats the chlorophyll looking soup and, as the woman laughs manically, the man is transformed into a radish and devoured by the little creatures. At this point you might be inclined to check to see if this movie is a horror film or a†¦show more content†¦Once the family has settled in Joshua again sees his grandfather’s ghost and like an obese guardian angel Seth gives his grandson a grave warning, the friendly folks of Nilbog are actually vegetarian goblins in disguise and if the family eats the food they will turn into plants for the goblins to eat. Joshua then tries once again to warn his family, â€Å"Nilbog! It s goblin spelled backwards! This is their kingdom!† (Troll 2, 1990). When his warning is ignored, Joshua proceeds to pee on the food laid out so his family won’t eat it. As Joshua continues in vain to convince his family that the place is overridden with goblins most of Elliot’s friends are killed off in various ‘horrific’ ways, including being suffocated by popcorn and turned into plants. Spontaneously, the family agrees to have a sà ©ance in order to talk to Grandpa Seth, even though they have maintained that everything is ‘A-Okay’ throughout. Grandpa Seth reinforces Joshua’s claims that the place is dangerous and gives Joshua a ‘secret weapon’ that he has put in a brown paper bag. At this point the goblins break in and take the family away to be transformed into plants. However, Joshua’s mystery bag contains a double decker baloney sandwich (a vegetarian goblins only weakness) and the goblins are killed and the day is saved with the queen goblin screaming, â€Å"Aaahhh! Think about the

Wednesday, December 18, 2019

Time Management As A Social Life On Top Of It - 905 Words

When you are taking on the heavy workload of classes, homework, studying, and assessments that are associated with college, it is important for you to master the use of time management. Time management is exactly what it sounds like; it is the skill of being able to manage your time effectively. Some of the greatest reasons to utilize effective time management include the fact that you are going to have tons of different deadlines for various academic activities, you are going to need to find time to complete all of the work that is expected of you, and you are going to want to be able to have a social life on top of it. Many students do not realize how imperative time management is until it is already too late to fix the mistakes that he or she has made. The mistakes can be in regards to academic shortcomings or also in the form of losing the ability to have a social life. You want to ensure that you have a balance of both. As a college student there are a couple of ways that you can go about achieving great time management skills. Some of the best tactics that you can use include the implementation of scheduling events. First of all you should stay organized, and stay on top of your own schedule. Things can get really stressful for people if you don’t plan things, have several unexpected events come up, and then you are suddenly running out of time for the other work that you need to do. So if you have your schedule written out not only will you be organized, but youShow MoreRelatedDifference between Classical Approach to Management and Behavioral Viewpoint1302 Words   |  6 PagesDIFFERENCE BETWEEN CLASSICAL APPROACH TO MANAGEMENT BEHAVIOURAL VIEWPOINT: The classical view point is all about the different-different methods and different ways for manage work and organizations more effectively. The classical view point includes the three types of approaches such as : 1. SCIENTIFIC MANAGEMENT 2. BUREAUCRATIC MANAGEMENT 3. ADMINISTRATIVE MANAGEMENT These approaches are related to mostly at the top level of management which include systematic and scientific analysisRead MoreThe Toyota Company1018 Words   |  5 Pagesthat an industry like Toyota faces when dealing with general environment and task environment. Over the next three years Toyota is faced with many difficulties that must be faced from top management all the way to lower management. Toyota is caught up with many general environmental issues which include economic, social-cultural, political and legal, technological, and demographic conditions. Many of these conditions are due to the many consumer complaints that were brought on by the defects thatRead MoreSample Resume : Revenue Performance Website Update1526 Words   |  7 Pagesstrategies. Our Services, Your Solutions Our team driven results breathe life back into your brand. 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On the other hand it is used as means of control sinc e in certain circumstances it has more influence than formal rulesRead MoreManagement Accounting For Human Resources1592 Words   |  7 Pages Management Accounting For Human Resources Assignment – III Kshitij Mittal 300850926 Submitted To: Professor Alan Dryden Due Date: 6th August 2015 Table of Contents †¢ Sprott Resource Corporation: An Overview†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..3 †¢ Strategy for Investment, Identified Goals and Profitability†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..4 †¢ Balanced Scorecard†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦5 †¢ Sprott Resource Corporation: Identified Goals and Core Beliefs†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦7 †¢ Public Responsibility†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦...9Read MoreDenver International Airport Baggage Handling System1087 Words   |  5 PagesWhat are the top 3 factors that lead to the projects failure? 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Tuesday, December 10, 2019

Customer Service at Marks and Spencer free essay sample

Marks and Spencer is one of the UKs leading retailer business organisations. They have 21 million people visiting their stores each week. They sell clothing, home products, as well as food, responsibly sourced from around 2,000 suppliers globally. Their clothing and home ware sales account for 49% of their business while their food sales account for 51%. Now more than ever, they are also known for their green credentials as a result of their five-year eco plan, Plan A, which will see them, amongst other things, become carbon neutral and send no waste to landfill by 2012. This assignment requires me to compile a customer service training manual for Marks and Spencer. It will include a background to the company, their mission statement and their charter. I will then design the training manual, define quality service, discuss standards of excellence and codes of practice. I will then discuss the current legislation in terms of Customer Service. I will provide a conclusion and a detailed bibliography at the end of the assignment. Company Background: Marks and Spencer was founded by a partnership between Michael Marks and Thomas Spencer. On his arrival in England, Marks worked for a company in Leeds, called Barran, which employed refugees. In 1884 he met Isaac Dewhurst, the owner of a Leeds warehouse, which resulted in him opening his own stall on Kirkgate Market, in Leeds. The next few years saw Michael Marks open market stalls in many locations around the North West of England. In 1894, Thomas Spencer invested in Marks activities and they opened their first store, in partnership, at 20, Cheetham Hill Road, Manchester. Marks and Spencer made its reputation in the early 20th century on a policy of only selling British-made goods (a policy eventually discontinued in 2002). It entered into long term relationships with British manufacturers, and sold clothes and food under the St Michael brand, that was introduced 1928. The â€Å"St Michael† honours Michael Marks. It also accepted the return of unwanted items, giving full cash refunds if the receipt was shown, no matter how long ago the product was purchased, which was unusual for the time. It adopted a 90-day returns policy in 2005 but on 12 April 2009, the refund policy changed once again to 35 days. By 1950, virtually all goods were sold under the St Michael label. Mamp;S lingerie, womens clothes and girls school uniforms were branded under the St Margaret label until the whole range of general merchandise became â€Å"St Michael†. Simon Marks, son of Michael Marks, died in 1964. Israel Sieff took over as Chairman and in 1968; John Salisse became the company Director. The company put its main emphasis on quality, including a 1957 stocking size measuring system. But for most of its history it also had a reputation for offering fair value for money. When this reputation began to waver, it encountered serious difficulties. Arguably, Mamp;S has historically been an iconic retailer of British Quality Goods. The uncompromising attitude towards customer relations was summarised by the 1953 slogan: The customer is always and completely right! † All international shops are operated under franchise, with the exception of those in the Republic of Ireland and Hong Kong which remain in company ownership. Marks amp; Spencers profits peaked in financial year 1997/1998. At the time it was seen as a continuing success story, but with hindsight it is considered that during Sir Richard Greenburys tenure as head of the company, profit margins were pushed to untenable levels, and the loyalty of its customers was seriously eroded. The rising cost of using British suppliers was also a burden, as rival retailers increasingly imported their goods from low-cost countries, but Marks amp; Spencers belated switch to overseas suppliers undermined a core part of its appeal to the public. Another factor was the companys refusal until 2001 to accept any credit cards except its own charge card. These factors combined to plunge Marks amp; Spencer into a sudden slump, which took the company, its shareholders, who included hundreds of thousands of small investors, and nearly all retail analysts and business journalists, by surprise. The companys share price fell by more than two thirds, and its profits fell from more than a billion pounds in 1997 and 1998 to ? 145 million in the year ended 31 March 2001. Marks amp; Spencer launched an online shopping service in 1999. In 2001, with changes in its business focus such as accepting credit cards, the introduction of the Per Una clothing range designed by George Davies, accompanied by a redesign of its underlying business model, profits recovered somewhat and Marks amp; Spencer recovered some of its market share, but it was soon evident that problems remained. In 2004, Marks amp; Spencer was in the throes of an attempted takeover by Arcadia Group amp; BHS boss, Philip Green. On 12 July a recovery plan was announced which would involve selling off the financial services business to HSBC Bank plc, buying control of the Per Una range, closing the Gateshead Lifestore and stopping the expansion of its Simply Food line of shops. Philip Green withdrew his takeover bid after failing to get sufficient backing from shareholders. Mamp;S is currently ranked 21 in The Times Top 100 Graduate Employers 2010–11 Competitors Marks and Spencer’s main clothing competitors are brand name stores like TopShop, Debenhams and Next. These retailers offer more of the fashionable and trendier designs in clothing which appeal to the younger audience. Younger people especially, prefer purchasing brand labels. Marks and Spencer at the moment have less competitive advantage as they are restricted to their own brand label in all of their departments, whereas, other competitors sell products not only from their own brands but other well-known promoted brands which gives them the competitive advantage. Although Marks and Spencer’s performance in the food sector is a strength, ood chains such as Tesco and Dunnes Stores accelerated their competition a long time ago by enabling customers to shop from home through the Internet and, hence, food shopping is conveniently delivered to your home. Marks and Spencer have only started doing this in recent times. Due to the recession, people are also looking for the cheaper option, like Aldi and Lidl. By integrating a set of values into its business practices, Marks amp; Spencer has been able to build its reputation as a responsible retailer. They have built their reputation on a policy of selling high quality goods. High quality is a major strength that makes Marks and Spencer successful. Customers always find high quality goods such as fresh fruits, vegetables and other superior goods in Marks and Spencer. The company grasps the consumers’ need and stock high quality goods along with food products, such as baby products and women’s underwear. Marks and Spencer also think one of the most important methods to make a good relationship between customers and Mamp;S is to focus on Customer Service. They have a code of ethics and behaviours that provides a guide to the values, behaviours and ways of working which are at the core of the business and which each employee is responsible for upholding. Customers are becoming more and more aware of health issues and their attitudes are constantly changing so Marks and Spencer have adapted to these changing times by introducing low fat options and organic products. Mission Statement: Marks and Spencer’s mission statement reflects the basic function of their company. It shows us how they wish to be seen by their customers. The following is their logo and a summary of their mission statement: Their Vision: To be the standard against which all others are measured. Their Mission: To make aspirational quality accessible to all. Their Values: Quality, value, service, innovation and trust. Marks and Spencer’s customers expect the best from Mamp;S products. Therefore, Mamp;S work closely with their suppliers and pride themselves on developing high quality and innovative products that are only available at Mamp;S. In any season, around 80% of their General Merchandise and 30% of their Food products will be new, ensuring they meet their customers needs with appealing, superior quality products at attractive prices. This will develop Mamp;S into an international multi-channel retailer, making the Mamp;S brand more accessible to more customers around the world. Stores Marks and Spencer know that their customers can find their stores difficult to shop. They will address this by segmenting their stores better, for example by region or local demographics and by creating a more inspiring in-store environment. They will improve in-store navigation and present a more consistent packaging architecture across Food, Clothing and Home. They will also focus on more cross selling – migrating more of their customers between Food, Clothing and Home. Brand Marks and Spencer plan to increase the role of the Marks and Spencer brand so it becomes a brand destination of choice in its own right. They will continue to build on their outstanding quality and make improvements to their core ranges as well as improving their style and fashion credentials. Clothing In clothing they will improve their core Marks and Spencer ranges so that the unique quality, style and fashion of the Marks and Spencer brand will stand out for their customers. They will also move their sub-brands from labels to real brands, giving them more distinctive identities. They will introduce dedicated brand managers in order to manage the brands individually and provide clear support and targeted market strategies. Home Only 20% of Marks and Spencer customers shop the Home department, representing a real opportunity to grow this part of the business. Marks and Spencer will do this by extending their choice of products and making them more accessible in their largest stores and on-line. They will segment the Home department into 3 sub-departments – classic, contemporary and design. Marks and Spencer will focus on departments such as Kitchenware, bedding and personal care. Food Marks and Spencer want to build on and establish a clear market position as a specialist high quality food retailer, focussing on freshness, speciality and convenience branded foods that will play a role only where the business cannot develop their own best in class Marks and Spencer alternatives. They plan to introduce 100 distinctive international brands exclusively available at Marks and Spencer. They also plan to make better use of their food department space which will allow them to bring in new products, increasing their range, therefore, offering their customers greater choice. Marks and Spencer will continue to provide great value by improving the quality without increasing the price. The Training Manual: How to deal with complaints In order to improve our service year on year, we aim to set the standard for treating every complaint quickly and fairly (Source: www. marksandspencer. com). Complaints offer businesses an opportunity to correct immediate problems. They are also an opportunity to impress your customers with your commitment to your customers (Source: Customer Service by Suzanne Twomey, page 12). In addition, they frequently provide onstructive ideas for improving products, adapting marketing practices, upgrading services, or modifying promotional material and product information. Recognizing the importance of responding fairly and efficiently to buyer disappointment in the marketplace, many businesses have established effective and innovative systems for resolving consumer complaints. The following are general guide lines for handling complaints: 1. Listen to the complaint 2. Respond to the complaint 3. Express regret and empathize 4. Advise 5. Describe 6. Thank them 7. Report. Listen When a customer is complaining about a product or service, you should always make sure that you listen well, pay attention to what they are saying with an open mind. Do not interrupt them while they are speaking. Take notes if you have to. You should ask for as many details as possible. Establish whether the problem has to do with service or problems with the product offered. Respond Consider your response carefully. Do not reply with excuses or say that it is the customers fault as this will make them more irate. Make eye contact and responses to let customers know you care about what they have to say. Repeat back to them what the complaint was to make sure that you got the right facts about the complaint and that you understand what they are complaining about. Don’t get defensive. Remember that the customer is not attacking you personally; he or she is merely describing a problem and hoping you can solve it. Ask the customer how they were using the product, and what they had hoped would have happened. Just like the situation when you are selling a product and asking questions, you will find that each answer from the customer gives you vital information in solving the problem. These questions also help to soothe the customer. As the customer now has to think for an answer, you begin to remove some of the anger or disappointment. Express regret and empathize Sincerely convey to the customer your apology for the way the situation has made them feel. This is not the time for preachy reasons, justifications or excuses; you must apologize. You are not admitting liability; you are simply saying you are sorry that the customer has had a bad experience. Advice Determine what the customer is seeking as a solution. Ask them; often they’ll surprise you for asking for less than you initially thought you’d have to give especially when they perceive your apology and intention is genuinely sincere. Advise them on what their options are. This will vary on the situation and the culpability of the organisation. Describe Tell them the steps you are going to take to help them with their grievance. Seek to agree on the solution that will resolve the situation to their satisfaction. Your best intentions can miss the mark completely if you still fail to deliver what the customer wants. Thank them Thank the customer for bringing the problem to your attention. You can’t resolve something you aren’t completely aware of, or may be making faulty assumptions about. By complaining, the customer has helped ensure that another customer doesn’t have the same unfortunate experience. Report Follow-up to ensure the customer is completely satisfied, especially when you have had to enlist the help of others for the solution delivery. Everything up to this point will be for naught if the customer feels that â€Å"out of sight is out of mind. † Even if you fail to resolve the problem in the way in which you promised, let them know. Then they will know that you sincerely did your best to help them. How to deal with awkward customers If you sell almost any type of product, then you already know that despite your best efforts at managing service and inventory, clients will be displeased from time to time. But dont simply accept on going dissatisfaction as an inevitable part of doing business. Instead, work at improving how you deal with customers whose experience has been less than satisfactory. It could mean the difference between losing customers permanently or keeping them satisfied — maybe even more committed to doing business with you. Here are some skills you can apply: * Get in early. If a customer has been kept waiting, apologize to them for keeping them waiting. This shows you have sympathy for your customers. Always acknowledge the customers problem. Say something like, Im sorry for the trouble you have gone through—I would be upset, too. * Ask the customer what you can do to make him/her feel better. * Be honest. Admit it if you or your company made a mistake. Customers appreciate honesty. After all no one is perfect. * Watch your body language. Don’t stand with your arms folded and a surly expression on your face. This will antagonize the customer even further. * If the customer has been getting the run-around, and you are still not the person who has the answer, tell the customer that you will find out and call her back. Also give the customer an idea of when you will return with the answer. If you can, provide the customer with your name and contact number so that he may call you in the future if issues arise. People love to have a name and phone number on file; it makes them feel in control. * Explain the situation to the customer. Do not assume that the customer is familiar with the company. The more a customer knows about your procedures the more in control they will feel in the future. * If they need advice, give it. If you work in a business, then you should know as much about the product as possible. Your advice will therefore reassure the customers and help solve problems more easily. How to deal with customers with specific needs The Equal Status Act 2000 makes it illegal to discriminate against anyone on the basis of disability (Source: Customer Service by Suzanne Twomey, page 165). If you are providing a service for the general public, you must make it accessible to people with disabilities. The aim is to figure out practical solutions that allow you to communicate with customers who have disabilities. For relatively simple and straightforward transactions: * You can speak or read information to a customer who is blind or has low vision. For people who are blind or have low vision, printed information can be provided in large print, in Braille, on a computer disk, or in an audio format (such as an audio CD or MP3 player), depending on what is usable for the particular customer. A magnifying glass can also help a person with low vision to read printed materials. You can use facial or body gestures that express information, point to information, or write notes to communicate with a customer who is deaf or hard of hearing. * You can read notes written by a customer who has a speech disability, or read or listen to the words communicated by the customer’s â€Å"communication board. † * Customers who are blind may also need assistance in finding an item or in manoeuvring through your business’s space. Six Steps for Making Your Customers with Disabilities Welcome: 1. Can People with Disabilities Get into Your Building? Can someone with a disability get into your facility? Are there clearly marked accessible parking spaces close to your building? Are there steps at your main entrance? Are your doors too heavy for someone with limited physical ability to open? If the main entrance is not accessible, is there another entrance that is at ground level? If so, post a sign pointing to the accessible entrance. If your building is inaccessible but other branches are accessible, post a sign next to the steps letting potential customers know where they can get access. You may also want to include information about how they can access your services online or by phone. 2. Can Your Customers Interact Easily with Tellers and Other Staff? It’s hard to communicate if you can’t see each other—or make a deposit if you can’t reach the counter. Some financial institutions have a lowered counter (not higher than 36 inches) that allows them to serve customers who use wheelchairs. Others have signs directing customers with disabilities to their customer service desks. 3. Can Your Staff Communicate Clearly with Customers with Disabilities? Your staff needs to know how to communicate effectively with people who have disabilities. If someone brings a sign language interpreter or a personal assistant, staff should talk directly to the person with a disability, not to the sign language interpreter or assistant. People who have hearing, speech or visual disabilities may require may require extra time or a quiet area to talk with staff or extra attention to understand what is being said. People who have low vision may require materials in alternate formats such as large print.

Tuesday, December 3, 2019

Timothy Ojiribe Essays - Cinema Of The United States, Films

Timothy Ojiribe 2/ 01/ 10 Intro. to Broadcast performance Rose THE BOOK OF ELI Many movies this year, said to come out with deeper meaning behind them and to have plenty of viewers in secluded thoughts but to me, no movie will have you more perplexed than The BOOK OF ELI. It was a story worth telling and gave such visual content that just by watching the middle of the movie, to me, would have had you, the viewer, astounded. The movie is guaranteed to have you at the edge of your seat and with the help of the infamous and brilliant actor, Denzel Washington, one of my all time favorite actors, he brings to life the character, Eli. The movie in its self is defined in biblical terms and religious thoughts. Ironically, the movie takes place in 2012 and people and the world itself have changed dramatically. I'm talking about the population dwindling from the billion's to the hundred thousand's and most of these people either can not read, are blind, have a skin condition due to the sun, or are cannibals. The movie begins by showing Eli, Denzel's character hunting for his dinner, which is in reference to how the world and her people most partially reverse back to ancient means. For example, hunting with a bow and arrow or stalking ones prey. He crosses over many states all the way from the east coast and is travelling towards the west coast in order to deliver a book to the holy land (Pelican bay state prison). The book, if you watch the movie, you will notice that everybody and their brother are after the book. What makes this book so holy? That's just it, it's the holy book, the bible but the book is even special than that. Towards the end of the movie Eli dies, living behind a "holy" message and his first friend, played by Mila Kunis to envelop into her own journey back home. I totally enjoyed this movie due to Denzel's spectacular acting at playing such an intriguing role. The supporting actors and actresses such as Gary Oldman (the commissioner in The Dark Knight) and Jennifer Beals (Grudge 2) were exceptional as well. The movie's message to me was that we as people go through life forgetting what's important until it taken away from us, cherish what we have and make the best of it. This movie should be a good representation of what life could be like due to the circumstances of what we live through now.

Wednesday, November 27, 2019

The Narratives of Frederick Douglass and Harriet A Jacobs essays

The Narratives of Frederick Douglass and Harriet A Jacobs essays Slavery was perhaps one of the most appalling tragedies in the history of The United States of America. To tell the people of the terrible facts, runaway slaves wrote their accounts of slavery down on paper and published it for the nation to read. Frederick Douglass and Harriet Jacobs were just two of the many slaves who did this. Each of the slaves had different experiences with slavery, but they all had one thing in common: they tell of the abominable institution of slavery and how greatly it affected their lives. When Douglass was seven years old, he was sent to a new master and mistress, Hugh and Sophia Auld. Sophia was a very kind and affectionate woman, probably one of the nicest people Douglass had encountered in his early childhood life. Heres what Douglass had to say about his new mistress: Her face was made of heavenly smiles and her voice of tranquil music (Douglas 41). This caused Douglass to view the whites differently than before. His previous owners were cruel and corrupt who often whipped and beat their slaves in agony. But not Mrs. Auld; Douglass was astonished at her kind heart. She treated Douglass and other black slaves like human beings. She even began to teach him how to read and write. This led Douglass to believe that his own race could be treated like humans instead of savages by the whites and that the white race could have the capabilities of acting like human beings towards the blacks (Douglass 42). But when Sophias husband discovered about the private lessons, he ordered her to stop. He told her that teaching Douglass to read would ruin him forever as a slave. Hearing this affected Douglass values of having an education greatly; he became determined to read at all costs. Reading became everything and was his journey to freedom. This was a very important first step because he both learned of the world around him and the world outside of slavery. It was then that he ...

Saturday, November 23, 2019

Nursing school personal statement Essay Example

Nursing school personal statement Essay Example Nursing school personal statement Essay Nursing school personal statement Essay Essay Topic: Middle School Nurses are an important lot of professionals in a world where diseases have continued to emerge and inflict pain and suffering on many people. What motivated me to take up nursing as a career is seeing how they cared for patients in hospitals. The dedication they put in ensuring that patients are comfortable and recuperate on time was also another source of motivation. Since I have the desire to be a leader and act as the primary source of influence within the medical facility, I would wish to enroll as a Clinical Nurse Leader. With such a position, I can prepare other nurses with the necessary skills required to excel in the changing healthcare environment. Also, I will strive to ensure that the quality of patient care is optimized. Quick and efficient recovery will be my top priority. The roles imposed on a clinical nurse leader are many, and one has to possess the capability to ensure they are all executed. Like any other head, a clinical nurse leader must have the right skills that make them stand out from the rest of the staff. As such, they can correct situations that are above the ability of the other nurses. However, cooperation with other nurses is essential for efficiency in a healthcare facility. Above all, the role I find most fascinating is drawing health care plans for patients. I find this function as one of the most important as a clinical nurse leader. If patients fail to receive the best care from the hospital, the blame falls upon the clinical nurse leader. Ensuring that patients are satisfied with services in the hospital would be my priority such that there is the likeliness of spread of word of mouth that the hospital I work in provides among the best services in the country. Drafting the care plans will require me to be interactive with nurses and other healthcare staff, and most importantly, the patients. Through such interactions, I can get their insights regarding my intended health strategy. I believe that sharing ones ideas with other parties is helpful when one is in any state of leadership especially within a medical facility.; After my graduation as a qualified clinical nurse leader, I would like to work in the pediatrics section. There are many activities involved in the children;s ward and becoming part of this team of pediatricians has always been my desire. Healthy children can attend school comfortably and enjoy their early life. My passion came after seeing how much the medical staff in my school struggled to treat us so that we would not miss classes. The efforts put by the then school nurse were encouraging and gave me the inspiration to pursue a nursing career. Another factor that drives me to work in the pediatrics section is the desire to put a smile on sick children and guide them through their recovery while in the hospital.; Finally, five years from now, I would like to have earned my Masters Degree and started practicing as a clinical nurse leader in a middle or large hospital. I would like to have applied many, if not all, the skills that I will have gathered at the end of my studies. Also, it would be my wish to have earned myself a position in the pediatrics section as that would make my dream come true.

Thursday, November 21, 2019

Regulations (Human Resource) Employee Labor and Relations Class Research Paper

Regulations (Human Resource) Employee Labor and Relations Class - Research Paper Example education, to extend the Commission on Civil Rights, to prevent discrimination in federally assisted programs, to establish a Commission on Equal Employment Opportunity, and for other purposes (Title VII of the Civil Rights Act of 1964, n.d.). The EEOC is created under Title VII of Civil Rights Act which enforces a range of federal statutes prohibiting employment discrimination. Thus any employer, employment agency or organization shall comply with all the rules and regulations in the act. EEOC stated that any individual who believes that his or her employment rights have been violated may file a charge of discrimination with EEOC and an individual, organization, or agency may file a charge on behalf of another person in order to protect the aggrieved person's identity (Federal Laws Prohibiting Job Discrimination Questions and Answers, 2009). Under the EEOC-enforced laws, compensatory and punitive damages may be available if intentional discrimination is found (Federal Laws Prohibiti ng Job Discrimination Questions and Answers, 2009). Sexual Harassment Law The case of Jenson v. Eveleth Taconite Company became the landmark case which led to the passing of the Sexual Harassment Law. In this case, Jenson filed a case to her employer because of the harassment they received while working in the mining company. They were harassed and abused and there were incidents of unwelcome touching, including kissing, pinching, and grabbing and offensive language directed at individuals as well as frequent â€Å"generic† comments that women did not belong in the mines, kept jobs from men, and belonged home with their children (Jenson v. Eveleth Taconite Company, 1997). Sexual harassment is a form of sex discrimination that violates Title VII of the Civil Rights Act of 1964 (Facts About Sexual Harassment, 2002). This discrimination includes unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature constitutes sexual haras sment when submission to or rejection of this conduct explicitly or implicitly affects an individual's employment, unreasonably interferes with an individual's work performance or creates an intimidating, hostile or offensive work environment (Facts About Sexual Harassment, 2002). For any federal complaint, a person can file an action for sexual harassment with the Equal Employment Opportunity Commission (EEOC). The best way to get rid of any sexual harassment in the workplace is prevention, thus the EEOC encourages the employers are encouraged to take steps necessary to prevent sexual harassment from occurring by clearly informing their employees that sexual harassment will not be tolerated (Facts About Sexual Harassment, 2002). The employers should take an immediate and appropriate action when an employee complains through an established and effective complaint and grievance process (Facts about Sexual Harassment, 2002). American with Disabilities Act This act can be traced back t o the return of veterans of the World War I and an increase in industrial accidents